(“User Agreement”, “Terms of Service”, “Terms”)

Last updated: August 15, 2025
Rights holder/service operator: IE Sagan, D-U-N-S: 969998662, Police Lane I N5, N4a, T’bilisi, Georgia, 0100] (“Company”, “we”, “us”, “our”)
Contacts: info@appindustry.co, Police Lane I N5, N4a, T’bilisi, Georgia, 0100
DPA (for B2B): available upon request and/or accepted online.

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1. Acceptance of the Terms

1.1. These Terms govern your access to and use of the TextStream AI mobile apps (iOS/Android), web interface, website, API, and related services (collectively, the “Service”).
1.2. By installing the app, creating an account, clicking “I Agree”, or otherwise using the Service, you confirm that you have read, understood, and accept these Terms and the Privacy Policy.
1.3. If you use the Service on behalf of an organization, you confirm that you have authority to bind that organization to these Terms. The term “you” covers both the individual user and the organization.


2. Service Description

2.1. TextStream AI provides tools to: (i) upload audio/video or provide links to content, (ii) automatically transcribe speech to text (including multilingual), (iii) perform diarization (separating speech by speakers), (iv) generate summaries, and (v) build mind maps and related AI features (the “AI Features”).
2.2. The Service may use third-party cloud infrastructure and AI models/services (see §§9 and 14).


3. Age Restrictions

The Service is not intended for persons under 13 years old (or another minimum age under local law). By creating an account, you confirm you meet the applicable age threshold.


4. Account and Security

4.1. You agree to provide accurate information and keep it up to date.
4.2. You are responsible for safeguarding your login, password, tokens, and for all activity under your account. If you suspect compromise, notify us immediately.


5. User Content and Rights

5.1. Definition. “User Content” means audio/video, text transcripts, translations, summaries, mind maps, speaker labeling, tags, comments, and other material you upload, provide, or generate using the Service.
5.2. Ownership. You retain rights to your User Content.
5.3. Company License. You grant the Company and its providers a limited, non-exclusive, worldwide, royalty-free license to use, reproduce, process, store, cache, transmit, and display User Content solely to: (i) provide, support, and improve the Service; (ii) ensure security and prevent abuse; (iii) carry out your instructions (export, sharing, etc.).
5.4. Diarization ≠ identity recognition. Diarization is used to separate speech by speakers and is not intended to establish a person’s identity by voice. Naming speakers is your choice and part of your User Content.
5.5. Training our models. We do not use your specific content to train/fine-tune our models without your explicit consent (opt-in). De-identified, aggregated statistics (e.g., file-format frequency) may be used by us for quality analytics.
5.6. Rights warranties. You represent and warrant that you have all rights, consents, and permissions necessary to provide User Content and to have us process it on your behalf.

5A. Partner Features and Partners’ AI Training

5A.1. Transfer of data to partners at your choice. When you use features/integrations provided by partners (e.g., speech recognition/translation/LLM providers, cloud storage, connectors to third-party platforms), you instruct the Company to transfer your data and/or User Content to those partners to the extent necessary for that feature to operate.
5A.2. Independent controllers. For such features, partners may act as independent data controllers and process data for their own purposes and rules, including (where permitted by law and with any required consent) training, fine-tuning, and improving their AI models.
5A.3. Consent where required. In jurisdictions where using personal data for a partner’s own purposes (e.g., model training/improvement) requires data-subject consent (including the EEA/UK/California), such transfer and processing occur only with your explicit consent (opt-in) and/or another valid legal basis of the partner. You may withdraw consent at any time as provided in the interface and/or the partner’s policy.
5A.4. No Company liability. Partners act on their own behalf and are solely responsible for compliance with law when processing data. To the maximum extent permitted by law, the Company is not liable for: (i) partners’ purposes and methods of processing, (ii) training/usage of models, (iii) results and consequences of partner services, or (iv) partners’ legal compliance. Before using partner features, you agree to review their terms and privacy policy.
5A.5. Public/shared access. If you choose to make content publicly available or available to third parties/partners (e.g., via shareable links), you are responsible for such access and release the Company from claims arising from further use of your content by third parties.


6. Recordings and Legal Consents

6.1. In some jurisdictions, recording conversations requires consent of all/some participants. You are solely responsible for obtaining necessary consents and notifying participants.
6.2. The Company is not responsible for unlawful recordings or processing of content you upload.


7. Prohibited Use

You must not: (a) violate the law or third-party rights; (b) upload malware, bypass security, or conduct unauthorized testing; (c) attempt to extract source code/models/secrets where not allowed by law; (d) use the Service to identify a person by voice or to create “voice clones” without proper rights; (e) train competing models/services on the Service’s outputs unless permitted by a separate license; (f) violate technical limits and fair-use rules.


8. Company Rights and IP

8.1. All rights in the software, models, interfaces, databases, Service content, and trademarks belong to the Company or its licensors.
8.2. You are granted a limited, personal, non-exclusive, non-transferable license to use the Service in accordance with the Terms.
8.3. Feedback is provided to the Company on a free, irrevocable, non-exclusive basis.


9. Third Parties and Integrations

9.1. The Service may include features, links, SDKs, and APIs of third parties. We do not control and are not responsible for their content, terms, or privacy policies.
9.2. By using such features, you agree to the applicable providers’ terms. In case of conflict between these Terms and a partner’s terms regarding a partner feature, the partner’s terms prevail (see also §5A).


10. Subscriptions, Pricing, and Payments

10.1. Payment platforms. Payments, refunds, and renewals are handled via Apple App Store and/or Google Play. We do not store payment credentials.
10.2. Subscription and auto-renewal. Access to paid features is provided by subscription with auto-renewal until cancellation. Subscription terms, price, period, and trials are shown in the platform interface.
10.3. Cancellation and refunds. Cancel in your platform account settings within the timelines set by that platform; refunds are governed by the platform’s rules.
10.4. Taxes and price changes. Prices may include/exclude taxes (see purchase interface) and may change; changes apply to the next billing period after notice unless otherwise required by the platform/law.

10A. In-App Marketing Messages and Promotions

10A.1. Right to marketing communications. You acknowledge and agree that the Company may display in-app informational and marketing messages, including banners, cards, pop-ups, in-app notifications, cross-promotions, surveys, recommendations, and special offers from the Company and/or its partners. Such messages may be personalized based on your activity in the Service and profile settings.
10A.2. Consent and controls. In jurisdictions where required (e.g., EEA/UK), displaying personalized marketing messages and/or sending marketing push notifications occurs only with your consent and can be disabled in the app/device settings. Disabling marketing does not affect transactional and essential service notices.
10A.3. Partner content and liability. Offer terms are defined by the respective partners. To the maximum extent permitted by law, the Company is not responsible for the content of partners’ marketing materials or your participation in their promotions.


11. Limits, Quotas, and Fair Use

11.1. We may set/change limits on volume, duration, number of projects/requests, throughput, storage, etc., to ensure stability. Abuse of resources may lead to restriction/suspension.
11.2. Monthly Processing Quota. Each user with an active subscription, regardless of the selected plan, is allocated a monthly quota of 36,000 seconds (10 hours) for processing data using the AI Features (including transcription, summarization, diarization, and related tools). This quota automatically resets at the beginning of each new billing cycle or calendar month, depending on the subscription platform.
11.3. Changes to Quotas. The Company may, at its sole discretion, increase or decrease the quota limits at any time without prior notice, including for operational, legal, or business reasons.
11.4. Monitoring and Enforcement. The Company may implement automated systems to monitor usage and enforce quota limits, and reserves the right to temporarily restrict or suspend access if usage significantly exceeds allocated limits or violates fair-use policies.


12. Third-Party Content and Moderation

We are not obliged to proactively moderate, but we may remove content that, in our reasonable opinion, violates the Terms or law and/or limit access without prior notice.


13. IP Infringement (DMCA/Analogous)

To report copyright infringement, send a notice to info@appindustry.co (include: rights holder/agent, description of the work, exact link to material in the Service, contact details, statements of good faith and accuracy). We will review and take appropriate action.


14. Privacy and Data Protection

Processing of personal data is governed by our Privacy Policy (part of these Terms).
Transfer to partners: personal data transferred to partners when using partner features may be processed by them as independent controllers for their own purposes, including, where applicable and permitted by law, training and improving AI models. See the partner’s policy for details. The Company is not responsible for such processing. In jurisdictions requiring consent, such transfer for a partner’s own purposes occurs only with your consent.


15. Beta Features

Access to experimental (“Beta”) features is provided “as is”; such features may contain defects, change, or be discontinued without notice and are not intended for production use without additional checks.


16. Disclaimer of Warranties

To the maximum extent permitted by law, the Service is provided “as is” and “as available”. We do not warrant that: (a) AI results (transcription, diarization, summaries, mind maps) will be accurate, complete, or fit for a particular purpose; (b) the Service will be uninterrupted, error-free, or secure; (c) defects will be corrected. You assume the risk of using the Service and must verify critical materials independently.


17. Limitation of Liability

17.1. To the maximum extent permitted by law, the Company, its affiliates, providers, and licensors shall not be liable for indirect, incidental, special, punitive, consequential damages, loss of profits/data/revenue, replacement costs, or third-party claims.
17.2. The Company’s aggregate liability for all claims relating to the Terms or the Service is limited to the greater of: (i) the amount actually paid by you to the Company for access to the Service in the last 12 months (net of platform fees), or (ii) USD 100 (one hundred).
17.3. Nothing limits liability that cannot be limited by law (e.g., willful misconduct/gross negligence, death or personal injury).


18. Indemnity

You agree to indemnify, defend, and hold harmless the Company, its affiliates, directors, employees, and partners from claims, losses, costs, and expenses (including reasonable attorneys’ fees) arising out of: (a) your use of the Service, (b) User Content, (c) your breach of the Terms/law, (d) disputes with recording participants due to missing consents, (e) your interactions with partners and participation in their offers/data processing.


19. Suspension and Termination

19.1. We may suspend or terminate access (in whole or in part) immediately and without prior notice upon breach of the Terms, risk, harm, or to comply with law.
19.2. You may stop using the Service at any time; deleting the app does not cancel a subscription—cancel through the platform.
19.3. Upon termination, sections that by their nature should survive will remain in force (including §§ 5, 5A, 8, 10.3–10.4, 10A, 11–18, 21–26).


20. Changes to the Service and Terms

We may change or discontinue parts of the Service. The Terms may also change; for material changes we will notify you and/or update the “Last updated” date. By continuing to use the Service after changes take effect, you accept the updated Terms.


21. Export Control and Sanctions

You confirm compliance with export/sanctions regimes (US, EU, UK, etc.), that you are not sanctioned, and that you will not use the Service for prohibited purposes.


22. Anti-Corruption

You agree to comply with applicable anti-corruption laws (including the FCPA, UK Bribery Act) and not to offer or give improper advantages.


23. Electronic Communications and Notices

By agreeing to the Terms, you accept electronic notices (in-app, email) necessary to provide the Service, legal and transactional messages. Marketing emails/push notifications are sent with your consent where required and can be disabled.


24. Governing Law and Disputes

24.1. Law: the law of Georgia without conflict-of-laws rules.
24.2. Forum/arbitration (choose one):
— A (courts): all disputes are subject to the exclusive jurisdiction of the courts of Tbilisi/Georgia.
— B (arbitration): disputes are finally resolved by arbitration under the rules by a sole arbitrator, seat—Tbilisi/Georgia, language—English, governing law—as per §24.1.
24.3. Class action waiver (to the extent permitted by law): you and the Company waive participation in class, collective, or representative actions.


25. Force Majeure

We are not liable for delays or failures due to causes beyond reasonable control (force majeure), including network outages, provider failures, natural disasters, war, strikes, regulatory bans.


26. Assignment and Transfer

You may not assign/transfer rights or obligations under the Terms without our written consent. We may assign/transfer the Terms (including in connection with M&A) without your consent.


27. Severability

If any provision is held invalid or unenforceable, the remaining provisions remain in effect; the invalid provision is replaced with a valid one closest in meaning.


28. Entire Agreement

These Terms, together with the Privacy Policy and (if applicable) the DPA, constitute the entire agreement between you and the Company regarding the Service and supersede all prior understandings on the subject matter.


29. Language and Priority of Versions

For convenience, the Agreement may be translated into other languages. In case of discrepancies, the English version prevails.


30. Contacts

For questions and claims:
Email: info@appindustry.co
Postal address: info@appindustry.co
Support webpage (if any): https://www.appindustry.co
D-U-N-S: 969998662

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Appendix A — Acceptable Use Policy (AUP)

1. Prohibited content includes material that violates the law (including incitement to hatred/violence, child exploitation, terrorism), harassment, doxxing, invasion of privacy, processing personal data without legal grounds and consents, de-anonymization and attempts to identify a person by voice without rights, distribution of malware, phishing, spam, and circumvention of technical limits.
2. We may promptly restrict/block content and accounts for AUP violations.

Appendix B — API Terms (if applicable)

1. API access is provided via tokens; you are responsible for their security.
2. Automated high-volume requests that breach limits and attempts to reconstruct models/datasets are prohibited.
3. We may change/limit endpoints and quotas without liability.
4. API results are provided “as is”; SLAs/credits apply only under a separate agreement.